Terms and Conditions of Use

Welcome to lipandchin.com, owned and operated by Motus Holdings LLC (“Company”, “we”, or “us”). By accessing or using this website, purchasing any products, or using products sold by Lip and Chin online or in-person by Lip and Chin staff or members, you agree to be bound by these Terms and Conditions (a.k.a. “Terms and Conditions of Use”, “Terms and Conditions Agreement”, or “Terms”), Privacy Policy, Cookie Policy, and Return Policy. If you do not agree with any part of these Terms, you must not use this website or purchase any products.

Products and Services

We sell beard care products including beard wash, beard conditioner, beard oil, beard balm, beard combs, beard brushes, beard/hair trimming scissors, and straight razors. These products may be purchased individually or in an all-in-one kit, which is shipped in an EVA case to reduce the environmental impact on natural resources for packaging. All products are intended for use on facial hair and the skin underneath. Each product comes with detailed usage instructions. Please follow these instructions carefully to avoid any adverse effects.

Product Cautions

Our products may contain nut oils, beeswax, and other ingredients that might cause an allergic reaction. Test the products on a small area before general use and discontinue if any rash, irritation, or allergic reaction occurs and consult your doctor as needed. Our products are not intended for those with nut allergies or sensitivity to beeswax. Use caution and proper safety measures when using sharp implements like scissors or a straight razor. Keep any item of these categories out of reach of children.

Storage and Expiration

Store our products between 55 and 84 degrees Fahrenheit. Each product is labeled with an expiration date. Using products beyond their expiration date or not following storage guidelines may result in reduced effectiveness, shortened lifespan, or safety concerns. Store products in a cool, dry place away from direct sunlight. Do not freeze or expose to temperatures above 84 degrees Fahrenheit.

Ingredients

We strive to use natural ingredients in our products for safety and effectiveness. Some products may contain additional ingredients to improve stability and shelf life. A full list of ingredients is provided on each product’s label. Review these ingredients to ensure you do not have any known allergies or sensitivities. We prioritize using natural and organic ingredients wherever possible and adhere to strict quality standards to ensure safety and effectiveness.

User Representations

By purchasing from us, you represent that you are at least 18 years old and have read and understood these Terms and Conditions. You agree to use our products only as directed and assume all risks associated with their use.

Purchase Terms

All purchases on this website are subject to product availability. We reserve the right to discontinue any product at any time. All pricing is subject to change without notice. You are responsible for applicable sales tax.

Payment Terms

We accept various forms of payment, including credit cards, debit cards, and other methods as indicated on our website. All payments must be made at the time of purchase. We use secure payment processing services to protect your payment information. We do not currently store credit card information but may do so in the future to facilitate easier purchases, with updates reflected in our Privacy Policy. Additional payment options may be introduced as they become available and commonly used.

Shipping and Delivery

We strive to process and ship orders promptly. Delivery times may vary based on your location and the shipping method selected. We are not responsible for delays caused by shipping carriers or customs processes. You will receive tracking information once your order has shipped. For international orders, customers are responsible for any customs duties and import taxes that may apply.

Return and Refund Policy

We inspect our products prior to shipping to ensure they are in new condition and free of defects. If you are not fully satisfied with your purchase, you may return it in its original, unused condition within 30 days of delivery for a full refund of the purchase price. Custom/personalized orders are non-refundable.

1. Return Process: To initiate a return, please contact our customer service team at returns@lipandchin.com for return authorization and instructions. Unauthorized returns may not be accepted.

2. Condition of Returned Products: Returned products must be in their original packaging, unused, and in the same condition as received. Any signs of use or damage may result in a reduced refund amount or rejection of the return.

3. Return Shipping Costs: You are responsible for the return shipping costs unless the return is due to a defect or error on our part. In such cases, we will provide a prepaid return shipping label.

4. Refund Processing: Once the returned product is received and inspected, we will process your refund. The refund will be issued to the original payment method used for the purchase. Please allow 5-7 business days for the refund to appear in your account.

Intellectual Property Rights

All content and materials on this website, including but not limited to text, graphics, logos, images, and software, are our property or that of our suppliers or licensors and are protected by trademark, copyright, and other intellectual property laws. You may not use, reproduce, distribute, or create derivative works from our content without our express written permission.

Prohibited Activities and Conduct

You agree not to engage in any of the following prohibited activities:

– Posting illegal, defamatory, or offensive content.

– Hacking or attempting to gain unauthorized access to our website or systems.

– Spamming or sending unsolicited communications.

– Violating intellectual property rights.

– Engaging in fraudulent activities.

Account Creation, Termination, and Suspension

To create an account on our website, you must be at least 18 years old and provide accurate information. We reserve the right to suspend or terminate your account if you violate any of these Terms and Conditions or if we suspect any fraudulent activity. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.

User-Generated Content

If you submit any user-generated content, such as reviews or comments, you grant us a non-exclusive, royalty-free, perpetual, and worldwide license to use, reproduce, modify, and display such content. You are responsible for ensuring that your content does not violate any laws or infringe on any third-party rights. We reserve the right to moderate, edit, or remove any content that we consider inappropriate. User-generated content must be respectful and not infringe on any third-party rights.

Disclaimer of Warranties

YOUR USE OF THIS WEBSITE AND PURCHASE OF ANY PRODUCTS IS AT YOUR SOLE RISK. THE WEBSITE AND PRODUCTS ARE PROVIDED ON AN “AS-IS” BASIS WITHOUT WARRANTIES OF ANY KIND. THIS MEANS THAT, EXCEPT FOR OUR QUALITY INSPECTION, WE MAKE NO WARRANTIES, EITHER EXPRESS OR IMPLIED, ABOUT THE PRODUCTS, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DISCLAIM ALL WARRANTIES TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW.

Limitation of Liability

WE WILL NOT BE LIABLE FOR ANY INDIRECT, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR RELATING TO YOUR USE OF THIS WEBSITE, THE PURCHASE OF ANY PRODUCTS, OR THE USE OF ANY PURCHASED PRODUCTS. OUR TOTAL LIABILITY TO YOU FOR ANY DAMAGES SHALL NOT EXCEED THE AMOUNT YOU PAID FOR THE PRODUCT THAT GAVE RISE TO THE CLAIM.

Indemnification

You agree to indemnify and hold us harmless from any claims, damages, or expenses arising from your breach of these Terms and Conditions or your misuse of this website or our products.

Dispute Resolution and Arbitration

Any dispute relating to your use of this website or purchase of products shall be resolved through binding arbitration rather than in court, except that you may assert claims in small claims court if they qualify. The arbitration shall be conducted by a single neutral arbitrator through an established alternative dispute resolution provider mutually agreed upon by the parties. Arbitration shall be conducted on an individual basis and not as a class, collective, or representative action.

Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of Nevada, without regard to its conflict of law provisions. This means that any dispute arising under or related to these Terms and Conditions (including any non-contractual disputes or claims) will be governed by Nevada law.

For international customers, while you may have certain mandatory rights as a consumer under local law, to the fullest extent permitted by law, any disputes related to your use of this website or purchase of products shall be subject to the exclusive jurisdiction of the state and federal courts located in Nevada, USA. By using our website and purchasing our products, you consent to the jurisdiction and venue of these courts.

Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Any changes will be effective immediately upon posting on our website. The updated Terms and Conditions will be indicated by an updated “effective” date at the beginning of the document. Your continued use of our website after changes constitutes acceptance of the new Terms. We will notify you of any significant changes via email if you hold a user account or by posting a notice on our website. We encourage you to review these Terms and Conditions periodically to stay informed of any updates.

Severability

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

Waiver

Our failure to enforce any right or provision of these Terms and Conditions will not be considered a waiver of those rights.

Entire Agreement

These Terms and Conditions constitute the entire agreement between you and us regarding your use of this website and purchase of products, superseding any prior agreements between you and us.

Contact Us

If you have any questions about these Terms and Conditions, please contact us at contact@lipandchin.com.

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Effective as of 7/30/2024